Refund policy

We accept returns within 7 days of receiving the product.

Items must be unused, unopened, and in their original packaging.

To start a return, please email us at support@stoneagez.com with your order number. Once approved, you will receive instructions for sending your item back.

Refunds will be processed to your original payment method within 7 working days after we receive your return.

Please note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

 

🌍 International Orders – Customs & Duties

For orders shipped outside the UK:

Your order may be subject to import duties, VAT, or courier handling fees charged by customs in your country.

These charges are the customer’s responsibility and are non-refundable, even if you choose to return your item.

If you refuse delivery due to customs charges, we can only refund the product price (excluding shipping) once the item is safely returned to us.